Associate Director - US Mortgage

• The person will have a strong people and processes orientation and should have demonstrated an ability to address complex logistical issues with at least 5 years of experience in operations.
• To deliver to the client in the metrics of productivity, quality and time 
• Ensure productivity (in terms of time taken per unit output) as per client specification during the ramp up stage and the steady stage. 
• Direct supervision of Manager - Operations who manage shifts and teams. 
• Ensure quality of output independently assessed by the quality team and client feedback. 
• Ensure delivery of specified productivity and quality within the time frame during the ramp-up stage and the steady stage 
• To lay down robust processes to plan, control and monitor the metrics of productivity and quality to provide leadership to the entire team. 
• Create a culture that promotes performance, transparency and participation 
• Ensure that employees are highly motivated and performing to their full potential by providing -Reward and recognition-Employee satisfaction-Performance management- role definition for operations team, restructuring, promotions, reassignments and appraisals 
• Training - Understanding training requirements and Developing and implementing programs 
• Overall growth and development 
• Client Relationship Management 
•  Profitability of the process 
• Optimization of revenues 
• Control expenses 
• Projections and budgets 
• The key challenge in this assignment would be to manage the stakeholders (internal as well as external) in a highly dynamic environment and ensure that delivery standards are maintained in a dynamic market environment.
• Would be responsible for building and leading large teams including managers and senior managers 
• Provide leadership and direction to experienced management team. 
• Responsible for Customer SLAs, Productivity, Cost Effectiveness, Capacity Utilization, planning, and control of all related metrics. 
• Responsible for forward planning, staff progression and succession planning 
• Responsible for identifying and managing operational risk, ensure compliance to all regulatory requirements. 
•  Responsible for recruitment, retention and other operational competencies like Quality, Training & process improvement. 
• Installing optimal processes, leading quality initiatives, adopting best practices and continuously improving through innovation to stay ahead in the market. 
• Identify new service offering by leveraging current business opportunities from existing clients. 
• Act as a Brand Ambassador for the Business Unit and project a highly professional image to theBusiness.

Notice Periods - Max 45 Days.

Interested candidates can share your updated cv to jan@geval6.com